Tillwright

Cancellation and refunds

Last updated: October 18, 2026

We want you to be happy with every order from Tillwright. If something isn't right, this policy explains how to cancel an order, report a problem or request a refund.

Cancelling an order

You can cancel an order at any time before it is dispatched. Contact us at orders@tillwright.app or +91 98401 27364 with your order number, and we will confirm the cancellation. Prepaid orders cancelled before dispatch are refunded in full.

Once an order has been dispatched it can no longer be cancelled, but you may be able to return it as described below.

We may cancel an order if a product is out of stock, if we cannot deliver to your address, or if we suspect fraudulent activity. If we cancel your order, any payment made will be refunded in full.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective, expired or different from what you ordered, contact us within 48 hours of delivery with:

  • your order number,
  • a short description of the problem, and
  • clear photos of the item and its packaging.

Once we have reviewed your request, we will send you a replacement or issue a full refund, including any delivery charges. You will not need to pay for return shipping on damaged or incorrect items.

Returning other items

If you have changed your mind about a product, you can request a return within 7 days of delivery. To be eligible, the item must be unused, in its original packaging and in the same condition you received it.

The following items cannot be returned unless they arrive damaged or incorrect: perishable goods, opened or used personal-care items, and items marked as non-returnable on the product page.

How to request a return

  1. Email orders@tillwright.app with your order number and the items you want to return.
  2. We will confirm whether the items are eligible and arrange a pickup or tell you how to send them back.
  3. Once we receive and inspect the items, we will let you know whether your refund has been approved.

Refunds

  • Online payments: refunds are issued to your original payment method through Razorpay and usually reach your account within 5–7 business days, depending on your bank.
  • Cash on Delivery: refunds are paid by UPI or bank transfer to an account you provide, within 5–7 business days of approval.

If your refund hasn't arrived after this time, check with your bank first, then contact us and we will help you track it.

Contact us

For any questions about cancellations, returns or refunds, contact us at orders@tillwright.app or +91 98401 27364 (Monday to Saturday, 10:00 AM – 6:00 PM IST).